Eastern Region clinched three awards at the recently held 2015 ZETDC Risk Management Competition at a colourful awards ceremony held at the Rainbow Towers in Harare. The glamourous event, which was graced by the Permanent Secretary (Ministry of Energy and Power Development) Mr. Patson Mbiriri as the Guest of Honour and attended by Cell Insurance (the awards sponsors) representatives and ZESA Holdings group of companies Senior Management and Staff, was staged to honour those who excelled in various categories.
Mr. Patson Mbiriri emphasised the importance of customer focus and risk management in today’s business environment. He went on to implore ZETDC to provide good quality service to ensure customer satisfaction and apply good risk management practices to mitigate various risks which the company is exposed to.
For its excellent performance Chipinge Customer Service Centre (Eastern Region) won the following awards:
- Overall Winner – 2015 ZETDC Risk Management Competition (Safety and Health Category).
- Winner – 2015 ZETDC Eastern Region Risk Management Competition (Customer Service Centres Category)
- Winner – 2015 ZETDC Eastern Region Risk Management Competition (Safety and Health Category)
The General Manager for Eastern Region, Eng. M. Munodawafa said, “The Region’s Risk Management approach which is proactive, continuous and involves every team member has stimulated a positive Risk Management culture. The approach focuses on compliance procedures and management controls in order to prevent the Authority from incurring losses with ultimate objective being value creation. The Region will continuously improve on its Risk Management practices, adapt to the ever changing operating environment and respond to new challenges so that winning the Risk Awards will be the norm. I would like to take this opportunity to congratulate Chipinge Customer Service Centre for winning three prestigious awards. You have worked hard to achieve this recognition and your efforts were completely worth it and I encourage you to aim for continuous improvement. For those who didn’t make it, I encourage you to continuously work hard and emulate the achievements attained by Chipinge Customer Service Centre.”