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Zimbabwe Electricity Transmission and Distribution Company (ZETDC) set out detailed plans for transforming its current infrastructure into a smart grid environment in 2016. The first smart meter roll-out, encompassing 40,000 metering points, will officially start at the end of December. Iskraemeco’s smart metering solution for Zimbabwe includes smart meters and head-end software for meter data […]

Contact centers and call centers are both centers for customer service. Many people use the two terms interchangeably, although they shouldn’t. The primary difference is that call centers only manage inbound or outbound calls, while a contact center offers Omni channel customer support. The contact center’s modular infrastructure also allows managers to enhance the team’s efficiency and