PRIVACY POLICY.

Zimbabwe Electricity Transmission & Distribution Company (ZETDC) (Private) Limited, Head Office and all its regional offices’ prime concern is the privacy of personal information of its Customers. This Privacy Policy document contains the type of information that is collected and recorded by ZETDC across all our products and services. It describes policies and procedures on the collection, use and disclosure of information when users use our products and Services and tells users about their privacy rights and how the law protects them.

Additionally this Privacy Policy, provide additional information about ZETDC’s privacy practices related to particular Services where appropriate. Users can review such information before enabling or signing up for the particular Services.

DEFINITIONS.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural:

  • “Account” means a unique account created for you to access our service or parts of our service.
  • “Consent” refers to any manifestation of specific unequivocal, freely given, informed expression of will by which the data subject or his or he legal, judicial or legally appointed representative accepts that his or her data be processed.
  • “Data Protection Authority” means the Postal and Telecommunications Regulatory Authority of Zimbabwe established in terms of section 5 of the Postal and Telecommunications Act [Chapter 12:05].
  • “Data Protection Laws” shall mean any applicable law relating to the processing, privacy and use of Personal Data, as applicable for the provision of the Services, including any corresponding or equivalent national laws or regulations; and any laws which implement any such laws; and any laws that replace, extend, re-enact, consolidate or amend any of the foregoing; all guidance, guidelines, codes of practice and codes of conduct issued by    any relevant regulator, authority or body responsible for administering Data Protection Laws.
  •  “Data Subject” refers to an individual who is an identifiable person and the subject of the data.
  • “Products” means an object that can be offered to you for sale by ZETDC.
  • “Services” means an action of doing work for you as offered by ZETDC.
  • “User” means anyone whouse Our Products and Services.
  • “We” or “Us”, or “Our”, or “Ours” means ZETDC and all its regional offices.
  • “You” means the customer. The person who subscribes to, uses or purchases any of        ZETDC’s products and services or accesses the website and includes any person who accesses any of the products and services subscribed to.
  • “ZETDC” meansZimbabwe Electricity Transmission and Distribution Company.
INFORMATION WE COLLECT OR INFORMATION YOU PROVIDE TO US.

The personal information that ask you to provide, and the reasons why you are  asked to provide it, are usually made clear to you at the point we ask you to provide that personal information. Generally, when you purchase or make use of any of our Products or Services you may provide us with personal information such as your:

  • Name,
  • Email address,
  • Postal address,
  • Phone number,

Identification number or passport number,

  • Date of birth,
  • Gender,

On all our premises, we use Closed Circuit Television (CCTV) surveillance recordings. CCTV devices are installed at strategic locations to provide a safe and secure  environment.

If you contact us directly, we may receive additional information about you such as mentioned above and or attachments you may send us, and any other information you may choose to provide.

We may obtain certain information about you from other available sources and from third parties who perform services for us. We also obtain other information about you, your devices, and your use of our Services; in ways we describe  at the time, we collect that information, with your consent.

AUTOMATICALLY COLLECTED INFORMATION.

Our Services collect some data automatically when you use our Services. We may obtain information by automated means and other technologies. When You access the Service by or through a mobile device, We may collect certain information, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Among other purposes, these technologies help us to:

  • remember your information
  • track and understand your use of our Services
  • customize our Services in accordance with your preferences
  • manage and measure the usability of the Services
  • understand the effectiveness of our communications and
  • Enhance our Services.

Additional information that we may collect automatically includes the following:

  • Call or chat data records
  • Your use of the Services
  • Your use of third-party services, apps and features that are connected to our Services.

THIRD-PARTY WEB ANALYTICS.

Through certain Services, we may collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other features and services.

HOW WE ARE GOING TO USE YOUR INFORMATION.

We use the information we collect in various ways, including to:

  • Manage your registration as a user of the Service so that the Personal Data you provide can give you access to different functionalities of the Service that are available to you.
  • Attend and manage your requests to us.
  • Provide, operate and maintain our Products and Services
  • Improve, personalize, and expand our Products and Services
  • Understand and analyze how you use our Products and Services
  • Develop new Products, Services, features, and functionality
  • Provide and enhance our Services, such as registering you for a Service, identifying and authenticating you.
  • Analyzing our Products, Services, and Customer base, conducting market research, aggregating and anonymizing data, performing data analytics.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our products and Services.
  • Send you emails or calling you.
  • Find and prevent fraud and other criminal activity, claims and other liabilities.
  • Log Files –  These files log visitors when they visit our websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gather demographic information.
  • Comply with and enforce applicable legal requirements.

We may combine the information we obtain about you for the purposes described above. We also may use the information we obtain in other ways for which we provide specific notice at the time of collection, with your consent.

Information will be stored for as long as legally mandated under the laws of the Zimbabwe as may be changed by the Government from time to time.

COOKIES AND WEB BEACONS.

To make sure our websites function properly, we use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies we use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. If you are an organization with a website, you can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. If you are an individual you can choose not to accept our cookies. However, if you do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited Our pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section).

Most large websites or Internet service providers do this in order to improve user experience by enabling websites to “remember” you, either during your single visit (using a “session cookie”) or for repeated visits (using a “persistent cookie”). Cookies help websites remember your settings – language, font size, and other preferences for how you want to view the website on your computer or mobile device. This way, you don’t have to keep re-entering them whenever you come back to us. If a website doesn’t use cookies, it will deem you as a new visitor every time you open a new page on the website. For example, when you enter your login details and move to another page, the website won’t recognize you, and it won’t be able to keep you logged in. Our cookies are not used to identify you personally. They’re just there to make the website work better for you.

HOW ZETDC DISCLOSES PERSONAL DATA.

The Zimbabwe Electricity Transmission & Distribution Company (ZETDC) will never sell or disclose your personal data to third parties. However, ZETDC may disclose your personal data in the  following circumstances:

  • You have consented to the disclosure:

After obtaining your consent, ZETDC may share your personal information with other companies;

  • You disclose your personal information to other ZETDC affiliates or authorized contracted third parties:

ZETDC may need to provide you with certain services through some contracted third parties. By requesting services that ZETDC provides through some contracted third parties, you are consenting to the disclosure of your personal data to such parties and only for the purposes provision of the services. Therefore, ZETDC may share some of your personal information with contracted parties to enrich our services and improve your overall customer experience. ZETDC forbids all ZETDC affiliates or authorized third parties to use shared personal information for any other purposes. Personal information will not be used beyond what is necessary to deliver our services and improve your overall experience.

  • You disclose  your personal information under legal requirements:

ZETDC may disclose your personal information when required by the law, legal proceedings, litigation, or public or governmental authorities. Your personal information may also be disclosed to transaction parties under circumstances that ZETDC is involved in such as reorganization or merger.

  • ZETDC may disclose your personal information when we believe it is necessary:
  • To exercise or defend a right.
  • To fulfil a scientific research.
  • To comply with national security laws
  • To prevent you from physical harm or to save your life (Vital interest)
LINKS TO OTHER WEBSITES, DEVICES, APPS AND FEATURES

Our Services may provide the ability to connect to other websites, devices, apps and other features which may operate independently from us and may have their own privacy notices or policies we strongly suggest you review them. To the extent any linked website, device, app or other feature is not owned or controlled by us, we are not responsible for its content, use, or privacy practices

THIRD-PARTY PRIVACY POLICIES.

ZETDC’s Privacy Policy does not apply to other advertisers or websites. ZETDC indemnifies itself from third party actions. It shall not be responsible for any actions of such  third parties and you agree to hold ZETDC harmless for any violation of privacy that can result from the action of the third parties. Thus, You are advised to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how  to opt out of certain options. You may find a complete list of these Privacy Policies and       their links here: Privacy Policy Links. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found on the browsers’ respective  websites. Note that ZETDC has no access to or control over these  cookies that are used by third-party advertisers.

DATA SUBJECT RIGHTS.

Subject to legal and contractual exceptions, you have the rights under data protection laws in relation to your personal data. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  1. The Right to be informed – You have the right to be informed of the use to which your personal information is to be put.
  • The Right to give and withdraw consent – You have the right to freely give and freely withdraw your consent without any form of coercion or pressure.
  • The Right to access information – You have the right to access your data or information, and obtain confirmation from us as to whether your personal data is being processed and if so, to access that data and receive information about the processing activities.
  • The Right to Correction or Rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The Right to deletion or erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The Right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The Right related to automated processing – You have the right not to be subject to solely automated decision, including profiling that produce legal effects concerning you or significantly affect you except under certain conditions.
  • The Right to complain – You have a right to lodge a complaint with the Data Protection Authority if you believe that any of your data protection rights have been infringed.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

INTERNATIONAL DATA TRANSFERS.

We may need to transfer your personal information outside Zimbabwe. Where we send information outside Zimbabwe, we will make sure that your information is properly protected  in accordance with the applicable Data Protection Laws.

POLICY UPDATES.

ZETDC may update or amend this Policy from time to time. ZETDC will generally try to notify you of the significant changes through different channels before the changes come into effect. Please check for the latest version of this Policy on our official website – https://www.zetdc.co.zw

CHILDREN’S PRIVACY.

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

CONSENT.

By using our Services, you consent to our Privacy Policy and agree to its terms. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

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